Reference

Read These Terms Before You Use Your Account

These Terms & Conditions set out what you agree to when you open and use a ttogelup account — covering how your account works, how deposits via DANA, OVO, or GoPay are handled, and what we both expect from each other.

Account eligibility rulesDANA, OVO, GoPay deposit termsWithdrawal conditionsAccount suspension policyIndonesia-region access

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What These Terms Actually Cover

ttogelup Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on ttogelup, you confirm you have read and accept every clause in these Terms. These Terms govern account registration, deposit and withdrawal processes, how wallet transactions via DANA, OVO, and GoPay are processed, account activity rules, and how disputes are handled. We

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may update these Terms at any time. When we do, we will notify you through your registered account contact. Continued use of your account after a change takes effect means you accept the revised Terms. You are responsible for keeping your login credentials private — any
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activity from your account is treated as your own. If you believe your account has been accessed without your knowledge, contact our support team immediately. These Terms apply only where access is permitted under local law and in eligible regions. If any clause conflicts with applicable
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local law in your region, the locally compliant interpretation applies. Payment transactions using DANA, OVO, or GoPay are subject to both these Terms and the individual wallet provider's terms, and we are not liable for delays caused by the wallet service itself.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT

Reach Us About Your Account Terms

If any clause in these Terms is unclear, or you want to raise a concern about how they apply to your account, our support team is available to help. You can reach us through live chat in the app, by email, or via our help centre — whichever works for your device. Players in Surabaya and across Indonesia can send account-related queries and expect a response through the same channel.

HOW WE OPERATE

How ttogelup Applies These Terms Fairly

These Terms are not just a legal formality — they describe how we actually run your account day to day. From the moment you deposit via OVO to the moment a withdrawal is verified, every step follows the rules laid out here. We keep these Terms specific so you know what to expect and what recourse you have if something goes wrong.

Account Security

Your account is protected with session-based authentication. We will never ask for your PIN. Any security concern can be escalated immediately through live chat to lock your account.

Wallet Transaction Records

Every DANA, OVO, and GoPay transaction is logged against your account. If a deposit does not reflect within the expected window, you can raise it with a transaction reference.

Amendment Transparency

When Terms change, we publish the update date and a summary of what changed. You will see a notification on next login so you are not caught off guard by a revision.

Dispute Resolution

If you disagree with an account decision made under these Terms, you can formally raise it via email. We review each case against the clause applied and respond in writing.

Common Questions About Your Account Terms

These are the questions we hear most often about how our Terms apply. If yours is not covered here, live chat or email support can walk you through the specific clause that applies to your situation.

Not explicitly — continuing to use your account after a Terms update is treated as acceptance. We always notify you on login so you can review changes before you next deposit or withdraw.

We may suspend or close your account depending on the nature of the breach. You will be notified, and any verified wallet balance at the time is handled according to the withdrawal clause in the current Terms.

The core Terms apply equally to all three wallets. Each wallet may have its own processing rules on their side, but your account obligations and our policies are the same regardless of which you use.

Yes. Email our support team with the date your account was created and we will send you the version of the Terms that was active at that time for your reference.

Yes. These Terms apply to your account across all devices — mobile browser, app or desktop. Switching devices does not affect your obligations or your account standing under any clause.

Raise it through email support with your account ID and the specific transaction or decision in question. We will review the clause application and respond with our written assessment.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoFAQ InfoOVO Withdraw Guide InfoPrivacy Policy

Read These Terms Before You Use Your Account

Reach Us About Your Account Terms

How ttogelup Applies These Terms Fairly

Account Security

Wallet Transaction Records

Amendment Transparency

Dispute Resolution

Common Questions About Your Account Terms

01 Do I have to accept the Terms again if they change?

02 What happens to my account if I breach a clause?

03 Are the Terms different for DANA, OVO, and GoPay deposits?

04 Can I request a copy of the Terms that applied when I opened my account?

05 Do these Terms apply if I access ttogelup from a different device?

06 What if I think a clause in the Terms was applied incorrectly to my account?

Terms & Conditions

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