Reference

How ttogelup Handles Your Personal Data

This Privacy Policy explains exactly what information we collect when you open an account, deposit via DANA, OVO or GoPay, and use the platform — and how we keep that data secure.

Encrypted account dataDANA, OVO, GoPay wallet privacyNo third-party data sellingRight to access your recordsClear data retention rules

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy Concerns

If you want to access, correct or delete the personal data we hold on your account, our support team handles those requests directly. Players in Bandung and across Indonesia can submit a data request through live chat or email — we respond to privacy-related queries with the same priority as account and payment issues. Include your registered phone number in any data request so we can verify your identity before making changes.

Live Chat Open the chat widget from any page while logged in. Describe your data request and include your registered phone number for identity verification.

Email Support Send your privacy request to our support address listed in your account dashboard. We confirm receipt and aim to respond within a reasonable timeframe.

Account Settings Some data preferences — including marketing communication opt-outs — can be managed directly from your account settings page without contacting support.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply SSL encryption across all pages and account interactions. Your payment wallet references — DANA, OVO, GoPay — are stored in an encrypted format and are never written into logs in plain text. We review our data retention schedule periodically; account data is held for as long as your account is active or as required by applicable law, after which it is deleted or anonymised. You can request a full copy of the data we hold on you at any time through our support team.

Encryption in Transit Every page session and account action runs over SSL. Your login credentials and wallet numbers are never transmitted in plain text at any point.

Cookie Policy We use session cookies to keep you logged in and analytics cookies to improve page flow. You can block non-essential cookies through your browser without losing account access.

Data Retention We keep your account data while your account is open and for a period afterwards as required by law. Closed accounts are anonymised on a regular deletion cycle.

Third-Party Sharing We do not sell your data. Payment processors like DANA, OVO and GoPay receive only the transaction data needed to complete your deposit or withdrawal — nothing more.

What We Collect and Why We Collect It

ttogelup Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect your name, email address, phone number, and the payment method you connect — whether that is DANA, OVO or GoPay. Each deposit or withdrawal transaction generates a transaction reference that we store to resolve any payment disputes

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you raise with our support team. We also log device identifiers and session data when you log in from your phone or browser, so we can detect unusual access patterns and protect your account. If you contact us through our support channel, that conversation is stored
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against your account record. We do not collect data that is not necessary for your account to function. Payment wallet details — such as your OVO or GoPay number — are used only to process the transaction you initiate and are not shared with advertisers or
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unrelated third parties. We use cookies and similar tracking on our site pages to understand how the interface is used; you can manage cookie preferences through your browser settings. Our data practices apply where local law and eligible region rules permit, and we operate in compliance
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with applicable Indonesian data protection requirements to the extent they apply to digital services accessed in the region.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data on ttogelup

These are the questions our account holders ask most often about how their personal information is handled. If your question is not here, our live chat team can help.

We store your name, phone number, email address and the wallet identifier you use — DANA, OVO or GoPay. Device session data is also logged for account security purposes.

Your wallet number is passed only to the relevant payment processor to complete your transaction. We do not share it with advertisers, data brokers or any unrelated third party.

Submit a data access request through live chat or email support. Include your registered phone number so we can verify your identity before releasing any account information.

Yes. You can request deletion through our support team. We will action it where no legal or operational obligation requires us to retain the data for a defined period.

We use session and analytics cookies. You can block non-essential cookies via your browser settings. Blocking them does not prevent you from logging in or using your account.

We retain account records for the period required under applicable law, then delete or anonymise them. The exact duration depends on local legal requirements in your eligible region.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How ttogelup Handles Your Personal Data

Reach Us About Your Privacy Concerns

Data Handling, Cookies and Account Security

Common Questions About Your Data on ttogelup

01 What personal data does ttogelup store when I open an account?

02 Is my DANA or OVO wallet number shared with anyone?

03 How do I request a copy of the data you hold on me?

04 Can I ask you to delete my personal data?

05 Do you use cookies and can I turn them off?

06 How long do you keep my account data after I close my account?

Privacy Policy

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